Support Solutions
Support solutions to run your business your way
TechnicaX will provide standard product support services for Microsoft Dynamics AX, NAV and CRM to the customer mostly through remote help desk management.
Listening closely to your real-world needs and providing you with enterprise-class support for the small-to-medium business has been first on our objectives. Often the success of an implemented system requires access to information about product fixes and upgrades along with new features that are continuously added to the product. A good support system is a vital element in the full utilization of running a business class system. TechnicaX can provide enterprise class support for Microsoft Dynamics with service level agreements (SLA) and maintain your system based on agreed terms to run your business your way.
TechnicaX can be your single point of contact to liaison with all independent software vendor that installed add-in solutions during implementation and assist manage the support solution. Our managed services are managed through a ticketing system with different levels of escalation and with periodic updates to the tickets based on severity and service level agreements that are previously established based on the support model.
TechnicaX offers flexible custom tailored support solutions that operate based on organizations budget leveraging our offsite model to cater to the needs of every customer so your business can be run your way. Our cost effective cross functional solutions team have the required experience to deliver sans hype.
TechnicaX offers flexible bespoke web software solutions in web application development, application integration, client-server technologies that are unique to business leveraging our offsite model to cater to the needs of every customer so your business can be run your way. Our cost effective cross functional solutions team have the required experience to deliver industry solutions sans hype
Over the years, we have understood that every business is unique! Every business displays a specific characteristic and is always on the look-out for software solutions that adapts as well as aligns with the business vision. We offer flexible bespoke software in web application development, application integration, client-server technologies that are unique to business leveraging our offsite model to cater to the needs of every customer so your business can be run your way. Our cost effective cross functional solutions team have the required industry experience to deliver solutions sans hype… Talk to our experts to figure out your needs, today!
Incident Pack
- Per incident basis – resolve your issue(s) on a need basis
- We attend to customers one time support request* – no SLA. Based on the need we will work with you to resolve the request
Hour Pack
- Buy hour(s) pack to use it for a predefined time period – available as custom packs based on need
- No retention time period required
- Use the hours pack for a combination of Functional and Technical
- Designated contacts for direct support requests* – requires minimum hours pack
- Access to knowledge base of previously resolved tickets for the same account
Time Pack
- Web based ticketing system
- Week day support based on previously agreed time zone
- Effective support through remote management and online tools including phone, email, chat and instant messenger
- Phone and e-mail support for standard product and for other scoped areas and as agreed in the support agreement
- Liaison with third party independent software vendors for customer specific installs – per scope and as agreed in the support agreement
- Escalation procedures to work with Microsoft if required
- Priority and attention based on SLA