Redicane

Redicane

" A CUSTOMER IS THE MOST IMPORTANT VISITOR ON OUR PREMISES, HE IS NOT DEPENDENT ON US " -Gandhi Ji.

A ticketing system is a management tool that processes and catalogs customer service requests. Tickets, also known as cases or issues, need to be properly stored alongside relevant user information. The ticketing system should be user-friendly for customer service representatives, managers, and administrators.

Customer service is the heart of our business by using our "Redicane ticketing system" you cantake your customer service to the next levelOur redicane software uses to create, manage and solve a problem that comes through a multi-channel platform like Social media, SMS, mail, etc...As per priority level "Redicane" make your process automate, and you can assign your tickets to collide, support engineer, or other,you can make some crucial customer problems into projects within a few seconds after you can track, observe and update your customersyou can easily make and send an invoice by our invoice engine.

getting a killer ticketing system that enables your team to stay on top of customer requests at all times, and solve their issues as fast as possible. This will also result in happier customers, which essentially will bring more loyalty, new leads and higher profits. Born to replace spreadsheets, ticket management systems are now the core of help desk operations.

Features

• Multi-channel accessibility
• Full customization
• Workflow automation
• Personalized ticket pages
• Ticket categories and tags
• Knowledge base
• Reporting tools
• Customer experience oriented